Sky for hearing impairment
Sky for hearing impairment
It's important to us that everyone gets great customer service and can enjoy our products, including those with hearing difficulties. So, whether you're deaf, hard of hearing, or simply struggling to hear the TV for any reason, we’ve a range of features to help you get the most from our products and services.
We've been broadcasting subtitles since 1993, and today they’re available for live, On Demand, Catch Up, Box Sets and Sky Cinema content on Sky Q and Sky+. Around 90% of our own content has subtitles. Read more from our subtitling team here: Francesca's blog.
Other broadcasters offer subtitles on their shows too – catch these on your Sky Q and Sky+ boxes.
Check out our guides to switching on subtitles and finding shows with subtitles over on Sky Help.
Many broadcasters offer signed versions of their shows and others, like us, contribute to content created in British Sign Language (BSL) by the British Sign Language Broadcasting Trust (BSLBT). We know how important BSL is in shows for Deaf and hard of hearing people. That's why we've also made BSLBT’s TV shows available on demand on your Sky Q or Sky+ box.
Find out more in our sign language support guide.
You can also use BSL to contact the emergency services via a dedicated app and website. Find out more about 999 BSL.
Audio Induction Loops
As well as being able to browse the TV Guide in our companion apps and on your Sky box, you can check out our Accessible TV Guide online. It shows you what's on over the next seven days and allows you to filter to show only programmes with subtitles or sign language.
You might also enjoy our weekly selection of top picks, highlighting great new shows featuring subtitles and audio description.
Sky Talk, Broadband & Mobile
Our accessibility service for Sky Talk is regulated by Ofcom in the UK and ComReg in the Republic of Ireland. We're proud of the quality of support we offer to make sure you get the most from us, including support for services like Text Relay, special assistance operator connected calls and eSMS emergency service. Read more about our support for Sky Talk and Sky Mobile.
We've also created a guide for mobile devices and their accessibility features to help you choose the one that’s right for you.
Our dedicated Accessibility team is fully trained to help you with all our products and services. They’re available seven days a week, whether you want to call, message, email or use BSL, it's easy to get in touch.
We can tailor our support to help you get the most from our products and services. Get in touch to register your account
so we can offer a more personalised service.
Message online with one of our agents.
Once you're connected, responses may not be immediate.
Sky's messaging service is available 9am to 5pm, Mon - Fri and 9am to 4pm on Sat . If you contact us outside of these times, please expect a response the following working day.