Sky for hearing impairment

African Osterich advertising Sky Nature

Sky for hearing impairment

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We’ve been broadcasting subtitles since 1993. In 2016, we provided subtitles on 85% of our own shows, on average, across 26 Sky channels. You can read about our subtitling work in Francesca's blog.

We broadcast all other live non-Sky channels with the level of subtitles that they offer.

We provide subtitles on our own on-demand shows and cover 90% of Catch Up TV, 91 % of Sky Cinema and 81% of Sky Box Sets.

For non-Sky shows, we’re working with broadcasters to encourage them to provide their on-demand entertainment with subtitles. The good news is that Viacom are now providing subtitles for their on-demand shows that were subtitled when they aired on live TV. And other broadcasters are getting ready to do the same – we’ll keep you updated on their progress.

Every week, we compile a selection of TV highlights for you, together with our accessible TV guide.

Read about TV shows interpreted in British Sign Language, and our contribution to entertainment created in BSL together with the British Sign Language Broadcasting Trust, in our support article.

Whether you have Sky+ or Sky Q, it’s easy to find the entertainment you love.

Each Sky box has:

• High-contrast settings to make it easier to read and get around your TV Guide

• Clear signposts for entertainment with Subtitles – just look for [S] in the show’s information

• The option to highlight shows with Subtitles in a different colour so they stand out in your TV Guide

• An easy way to record series at the touch of a button so you can watch subtitled shows from your Planner

• A subtitled section in Sky Box Sets and Sky Cinema so it’s easy to find series and movies with Subtitles

• Shortcuts to turn Subtitles on and off

You can search for shows with Subtitles in What's on TV. It's a full TV listing for the next seven days, and includes Remote Record.

To find out more and how to adjust your settings, take a look at our support articles for Sky+ and Sky Q.

We provide services like Next Generation Text Relay, special assistance operator connected calls on Sky Talk.

And we have for an eSMS emergency service available with Sky Mobile plus the Next Generation Text Relay app.

Read our article for advice on the accessibility features of mobile device..

Our dedicated Accessibility Customer Service team is fully trained to help you with all our products and services. They’re available seven days a week, between 8am and 11pm. There is an out of hours service on our main number if you have an emergency, such as a fault on your telephone line.

No matter what the query, we tailor our support to help you get the most from Sky. Get in touch to register your account so we can offer a more personalised service.