It's important to us that everyone gets great customer service and can enjoy our products, no matter their level of sight. So, if you're blind, partially sighted or struggle to see or read the screen, we’ve a range of features to help you get the most from our products and services.
Audio Description (AD) is an additional audio narration track in movies and TV shows, designed primarily for blind and visually impaired people. During gaps in the dialogue, a narrator describes what is happening visually on screen.
We provide audio description for on average 30% of our shows on 31 Sky channels, excluding Sky News and Sky Sports News which have a high level of spoken content. This is almost triple what Ofcom requires us to do under the 2003 Communications Act and Ofcom Code on Television Access Services.
We are also committed to providing audio description for all Sky Originals, although on some occasions this may not be possible in time for the first broadcast.
It’s not just about quantity though. We’re really proud of our approach to audio description and the quality it brings to our shows and movies. Our Access Services team picks the shows we audio describe carefully, making sure all flagship programmes are covered and that every series has AD for continuity and completeness. We also work with fantastic audio describers, who we match to shows that suit their voice and area of expertise, and we keep them across series’, because we know they become just as much a part of the show as anything else.
Other broadcasters offer AD on their shows too, all available on your Sky Q, Sky+, Sky Glass or Sky Stream.
For more about AD, head over to Ciaran’s blog to find out what it’s like to be a Sky audio describer, or take a listen to some of the AD introductions written and voiced by the Sky audio describers. These are available for a number of Sky Original series and movies.
Tell us your thoughts over on Sky Community.
Finding what you want to watch when you can't see the screen or read the on-screen menus can be difficult. Whether you have Sky Q, Sky+, Sky Glass or Sky Stream, there are features which make it easier to find the entertainment you love.
Voice Guidance is a screen-reader on on Sky Q, Sky Glass and Sky Stream, providing spoken navigational guidance for people with a sight impairment. It speaks out items on the screen as you navigate with the remote control. Read our guide to using Voice Guidance for more info.
Makes it easier to read and get around the TV Guide and menus. Check out our guide on high contrast settings.
Beep sound to signal shows with Audio Description
Have your box play a beep sound if AD is available as you’re flicking through the channels.
Highlight shows in the TV Guide
Makes shows with AD, subtitles or sign language stand out in the TV Guide so they're easier to spot.
Accessibility remote control
Prefer a larger remote that’s easier to grip and has large, high contrast buttons? Our Accessibility remote control for Sky Q and Sky+ may be for you. Check out our guide to the accessibility remote or get in touch to order one free of charge.
Our standard Sky Glass and Sky Stream remote has also been designed to be inclusive and easy to use for all customers.
Remote control shortcuts
Using specific buttons on the Accessibility Remote, or the quick settings button on standard remotes, you can easily turn AD and subtitles on and off.Voice control
Use your voice to change the channel, search for content, change settings and more. Simply press and hold the voice button on your Sky Q, Sky Glass or Sky Stream remote, and speak your command.
Sky Glass customers can also simply say "Hello Sky" followed by the command, no remote needed.
You can even turn accessibility settings such as subtitles, audio description and Voice Guidance on and off with your voice.
These complement your Sky experience, so you can manage your account, browse what's on and even watch live, On Demand and recorded content on your smartphone or tablet more easily. All the apps listed below are designed to work well with features such as TalkBack (Android), VoiceOver (iOS) and large text settings. Here’s what you can do with them:
Sky Go app
- All customers can browse the TV Guide, watch live TV and watch shows from the On Demand library.
- Sky Q and Sky+ customers can set shows to record from the TV Guide and download to their box from the On Demand library.
- Sky Q customers can see what they've recorded on their box and even choose to watch them in the app, deleting them when they are done (with Multiscreen subscription).
- Fully accessible with TalkBack (Android) and VoiceOver (iOS).
- Browse the TV Guide, set shows to record and even change the channel on your box.
- See what's recorded on your box, play recordings on the TV and delete them when they’re done.
- Browse the On Demand library and download shows to your box.
Read our guide to using the Sky+ app for more info.
My Sky app
- Manage your products, services and billing.
- Join our VIP loyalty programme and claim rewards.
- Get help when you need it.
You can browse the TV Guide in our companion apps and on your TV with the help of accessibility features like Voice Guidance and high contrast.
You might also enjoy our weekly selection of top picks, highlighting great new shows featuring audio description and subtitles.
Sky Talk, Broadband & Mobile
Our accessibility service for Sky Talk is regulated by Ofcom in the UK and ComReg in the Republic of Ireland. We're proud of the quality of support we offer to make sure you get the most from us. Read more about our support for Sky Talk and Sky Mobile.
We've also created a guide for mobile devices and their accessibility features to help you choose the one that’s right for you.
Our dedicated Accessibility team is fully trained to help you with all our products and services. We have a range of contact methods available, so it's easy to get in touch in whatever way works for you. We’re available seven days a week in the UK, and Monday to Saturday in Ireland.
You can also request to receive correspondence from us in braille, audio, large print or on coloured paper.
We can tailor our support to help you get the most from our products and services. Get in touch to register your account so we can offer a more personalised service.
Be My Eyes
Customers in the Republic of Ireland can now get in touch through the Be My Eyes app. Be My Eyes connects blind and low vision customers to our Accessibility team through a live video call, allowing us to provide visual assistance.
Find us in the Technical category of the Specialised Help area of the Be My Eyes app on iOS and android. Read more about
Message online with one of our agents.
Once you're connected, responses may not be immediate.
Sky's messaging service is available:
UK: 9am to 5pm, Mon - Fri and 9am to 4pm on Sat .
Ireland: 9am to 6pm, Mon – Fri and 9am to 5pm on Sat.
If you contact us outside of these times, please expect a response the following working day.