Cognitive

It's important to us that everyone gets the best possible customer service and can enjoy our products irrespective of ability, disability or impairment.

We design each product to be intuitive and easy to use. Our hardware, software, apps and services continue to evolve as we add more features and learn from our customers. So, please get in touch to give us any feedback on how we can make your experience better.

Read all about our range of visual and hearing accommodations that could help give customers a more personalised experience to meet their needs and get the most from us.

We've also created a guide for mobile devices and their accessibility features to help you select the right one for you.

Our accessibility service for Sky Talk is regulated by Ofcom in the UK and ComReg in the Republic of Ireland. We're proud of the quality of support we offer to make sure you get the most from Sky. Read more about our support for Sky Talk and Sky Mobile.

Our dedicated Accessibility team is fully trained to help you with all our products and services. We have a range of contact methods available, so it's easy to get in touch in whatever way works for you. We’re available seven days a week in the UK, and Monday to Saturday in Ireland.

We can tailor our support to help you get the most from our products and services. Get in touch to register your account so we can offer a more personalised service.

Message online with one of our agents.

Once you're connected, responses may not be immediate.

Sky's messaging service is available: 

UK: 9am to 5pm, Mon - Fri and 9am to 4pm on Sat . 

Ireland: 9am to 6pm, Mon – Fri and 9am to 5pm on Sat. 

If you contact us outside of these times, please expect a response the following working day.